Refund and Returns Policy

Refund and Returns Policy

At Magentapanoply Unipessoal Lda, we value your satisfaction and strive to provide high-quality digital products and services. This Refund and Returns Policy explains the conditions under which returns or refunds may be granted.

1. Digital Products

Due to the nature of digital goods (e.g., software licenses, downloadable products), all sales are generally final. Once the product is delivered or the license key is issued, we do not offer refunds unless required by law or under the exceptions listed below.

Exceptions for Digital Products:

  • The product was not delivered or activated as promised
  • The product is proven to be defective or non-functional upon first use
  • You were charged more than once for the same product

In such cases, please contact us within 7 days of purchase with a full description of the issue. We will investigate and process an appropriate resolution.

2. Physical Products (If Applicable)

If you purchased any physical items (e.g., hardware accessories or merchandise), you may return them within 14 days of delivery, provided the item is unused and in its original packaging.

Return Conditions:

  • You must notify us before sending any return
  • Return shipping is at the buyer’s expense unless the item is faulty or incorrect
  • Refunds are processed once the item is received and inspected

3. Services (e.g., Development, Consulting)

Services such as software development or consulting are generally non-refundable once work has commenced. However, we are committed to resolving any concerns and will review each case individually to ensure fairness.

4. How to Request a Refund

To request a refund, please contact us by email at [email protected] or call us at +351 258 831-872. Include your order number, date of purchase, and reason for the request.

5. Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your payment provider. We will notify you via email once the refund has been issued.

6. Contact Information